“Every day millions of people start a WhatsApp chat with a business because it is easier to do so than placing a phone call or exchanging emails. We charge businesses to provide customer service on WhatsApp – not people. Some shopping features involve Facebook so that businesses can manage their inventory across apps. We display more information directly in WhatsApp so people can choose if they want to engage with businesses, or not, ”says the new post.
Since then, it has repeatedly attempted to convince users that it does not divulge private data metrics with Facebook, and largely restricts its data sharing practices with business conversations. However, privacy advocates have maintained that WhatsApp’s sharing of user metadata with Facebook is the antithesis of maintaining user privacy, attracting scrutiny to the app’s practices with private user data. With its new post, WhatsApp appears to clarify that while it will attempt to further clarify its stance in the near future, it will not stand down from its data collection policy that it has in place right now.