The term is trending and has become somewhat of a buzzword as all IT providers now speak of managed services. Any business that uses IT systems and software for the majority of their functions will have come across the term and should know what it entails. This ensures that they are able to accurately navigate their way through the plethora of offers and select those services that are best for your specific business needs.

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What are Managed IT services?

This is whereby the maintenance, planning, and overall operations of the business IT are outsourced to a professional firm. This is done to both improve efficiency and to save money. Hence, every business, from start-ups to corporate businesses, is looking to managed IT as a modern business solution. If you know where you can store your data or steam screenshot folder in minecraft game use it services.

It may have been the case in the past that big businesses had their own IT department and all IT-related issues from the set-up to ongoing maintenance were dealt with in-house. But in today’s more flexible, leaner business world, most businesses, big or small, start-up or well established, have started relying on professional outsourced managed IT services.

What to look for in a managed service

  • Remote any time support by phone/internet and in person. The service you decide to go with must offer a remote/virtual support service either via the phone, internet chatbot, or in-person. Your business must be able to resolve an IT issue as soon as it materializes.
  • Networking is the future of modern work and business. If your staff cannot access your work systems from wherever they are via a reliable remote network, then you will lose money.
  • Cloud computing will provide you with the space and software capabilities that all your competitors have. However, as it is a trend and somewhat of a buzzword in the industry, ensure that you actually need the cloud space and capabilities that you are  paying for.
  • Software patching. Keeping up to date with the latest software patches for the software that your business uses is a key feature of a good provider.
  • Hardware and software support is essential. There is no value in securing a service provider who is unable to service, maintain and fix issues with only one key element, whether that is software or hardware. You need to ensure that they provide a holistic and comprehensive service for your business and IT needs.
  • Future planning. By understanding your IT system, any managed service provider worth their salt must be able to effectively plan and plot the way forward for your business IT. No business wants to wait until they really need something or have a delay in the production of products and services based on an IT upgrade that could have been foreseen.

The range of services will be many and varied, as a business, you will need to establish which of these your business needs and then prioritize based on cost. What will be important in this process will be that you understand what is available out there and determine precisely what you need and should be getting from a Managed IT service provider.


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